Billing and refund FAQs
Find pricing, device limits and payment rules in one place. For more connection help, visit the Help Center.
How much does VPNKN cost?
Plans start at ¥9.9/month for 60GB; other monthly options are ¥18/month for 250GB and ¥28/month for 500GB. Data packs cost ¥158/300GB, ¥358/1000GB or ¥658/3000GB. Packs never expire and remain available until used up.
How many devices can I use with one plan?
There’s no device limit. Windows / macOS / iOS / Android / Linux are supported. Keep an eye on your plan’s data usage across devices: unlimited devices does not mean unlimited data.
How long is the money-back guarantee, and how do I request a refund?
60-day money-back guarantee. Sign in to the user panel and submit a refund request through a support ticket, including the relevant order details and your request. See the Terms of Service for the full policy.
Which payment methods are accepted?
Pay with Alipay / WeChat Pay / USDT. Choose a plan, confirm your order in the user panel, then follow the checkout instructions to pay. After payment, return to the panel to check your order and subscription status.
When does monthly data reset? Can I upgrade mid-cycle?
Data resets monthly on the activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Check your reset date in the panel after activation. Before upgrading, review the prorated amount on the order confirmation page before proceeding.
Do data packs expire? How are they different from monthly plans?
Data packs never expire and remain available until used up. Monthly plan data resets on the activation date, making it suitable for regular use. Data packs draw down from your remaining balance, which may suit less predictable usage; they do not receive monthly data top-ups.
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