Getting started · From the user panel to your client
VPNKN
Client Setup and Subscription Import
Set up your account and subscription in the user panel, then import them on your device. Skip any steps you’ve already completed; if this is your first time, follow the steps in order.
Menu names and layouts vary by client. This guide refers to features such as “subscriptions,” “configurations,” and “system proxy.” Follow the client instructions in the user panel and the options shown on your device. Don’t open a subscription link as if it were a regular web address.
Create an account and save your sign-in details
Select “Start Free” below to open the VPNKN user panel. You can create an account with a username and password—no email address required. Choose a username you’ll recognize, and consider using a password manager to generate and save your password. Check that both fields are correct before submitting to avoid sign-in problems later.
Once you’re done, make sure you can access the panel and save your sign-in details. Use the same account to check your plan, get your subscription, and submit support tickets. To use another device, simply sign in to your existing account; you don’t need to create a separate account for each device. VPNKN allows unlimited devices.
Your account is used to manage your subscription, while the client handles the network connection on your device. They’re separate interfaces. Opening the user panel doesn’t connect your device or import your subscription. Once you’ve confirmed your account works, check the plans. If you already have an active subscription, you can skip to “Get your subscription.”
Start FreeChoose a plan and review your order
Open the plans section in the user panel and decide whether a monthly plan or a data package suits you better. If you use the service regularly and prefer a monthly allowance, compare the monthly plans. If your usage varies, consider a data package. Don’t compare prices alone—check the included data and reset schedule to make sure they fit your usage.
Monthly plans include ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on your activation date, not at the start of each calendar month. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Review the upgrade details shown in the panel before confirming.
Data packages include ¥158 for 300GB, ¥358 for 1000GB, and ¥658 for 3000GB. They don’t expire; data is used until it runs out. A data package draws down your remaining balance, while a monthly plan resets on your activation date. See the Plans page for full pricing and comparisons.
After choosing a plan, review the plan, amount, and payment method on the order confirmation page. VPNKN accepts Alipay, WeChat Pay, and USDT. Follow the on-screen instructions to pay, then return to the panel to check your order and subscription details. If the result hasn’t appeared yet, check your existing order rather than submitting another payment. VPNKN offers a 60-day money-back guarantee; see the Terms of Service for details.
Choose this planGet your subscription and copy the full link
Once your plan is active, open your account overview and find the subscription section. Check your current plan, data allowance, and status, then look for the import option or link-copy button. The subscription link provides your client with the route configuration associated with your account. It isn’t a client download link or a webpage for an individual route.
If the panel offers an import option for your client, you can install the client first, then return and select it. Your device may ask whether to open the relevant app. Check the app name before proceeding. If your device doesn’t recognize the app, don’t keep clicking; copy the link and add the subscription manually in the client instead.
When copying the link manually, use the copy function in the panel to retain the complete contents. Don’t remove parameters at the end, mistake a line break on screen for the end of the link, or include spaces before or after it. If you need to transfer it between devices, use a method you trust and check that the full link was pasted.
Your subscription link contains account-related access credentials, so treat it as sensitive information. Don’t post it in public discussions, screenshots, or third-party diagnostic tools. When reporting an issue, describe the error and what you were doing without sharing the full subscription link.
After getting your subscription, install a client and import it. Find client download and setup instructions in the user panel; follow the requirements shown there. This page doesn’t provide client downloads. If your subscription isn’t shown in the panel, first check that you’re signed in to the account associated with your order, then visit the Help Center for account and subscription issues.
Open your account overviewInstall the client and import your subscription
Use a client that supports subscription management and is provided or recommended in the user panel. Install it first, then import through the panel or add the subscription manually. You don’t need to enter route details one by one.
Get the clientWindows: Add your subscription in the configuration manager
Select Windows in the user panel’s client section, then follow the instructions to get and install a client compatible with your system. When you first open it, look for a “Configuration,” “Subscription,” or similar management page. Don’t paste the subscription link into a server address field; that’s usually for manually configuring a single route.
Use the matching import option in the panel, or choose “Add subscription from URL” in the client. Paste the full link and save it. Once the client has loaded the configuration, check that a route list appears and set the configuration as active. Saving the configuration alone may not change your connection if it hasn’t been selected.
When you’re ready to connect, enable the system proxy or the relevant connection mode as instructed by the client. If your system requests permissions, check the app’s source and the prompt before proceeding. If the import succeeds but your browser behaves as before, first check whether the system proxy is enabled instead of reinstalling the client.
macOS: Import your subscription and review system permissions
Choose the macOS client in the panel and follow the installation instructions. If macOS asks you to confirm the first launch, check the app’s source and the prompt. If the connection mode requires network extension or VPN configuration permissions, grant them as directed by the client. Don’t change unrelated security settings just to dismiss a prompt.
Open the client’s configuration or subscription manager and choose to import from a link. You can also return to the panel and select the import option for the app. After importing, confirm that routes appear and enable the configuration. If macOS asks to add a network configuration, check that the request came from the client you just installed before continuing.
Next, choose a route and connect in the client. “The app is running” and “the system is using this connection” are different states; a menu bar icon doesn’t necessarily mean the configuration is active. For more installation and permissions guidance, see the macOS Setup Notes →.
Android: Add your subscription and allow the connection
Check the Android client instructions in the user panel to find out how to get the client, then install it on your device. Open the client and look for subscription management or configuration settings. Choose the option to import from a URL and paste your link. If the panel has a compatible import button, you can also use it to open the configuration in the client.
Make sure the configuration is saved and the routes are listed. Select the configuration and route you want, then connect. Android may show a VPN connection request; allow it after confirming it came from the client you’re using. This permission establishes a connection on your device. It doesn’t create another account, and you don’t need to enter your panel password in system settings.
If the connection often drops when you switch apps or lock your screen, check whether your system limits the client’s background activity or battery use. Settings names vary by device; only change options related to the app. For step-by-step instructions, see the Android Setup Notes →.
iOS: Import the configuration through the app
Check the iOS client instructions in the user panel and get the recommended app through the App Store link provided there. Make sure the app is installed and opens correctly, then return to the panel and select the appropriate subscription import option. If your device asks whether to open an app, check its name before proceeding.
If the link doesn’t open the app automatically, add it manually in the client’s subscription or configuration manager. Paste the link, save and update the configuration, then confirm that the route list has loaded before choosing a route. Don’t enter the subscription link in the system’s manual VPN server field; these are different configuration methods.
When you connect for the first time, follow the system prompts to let the client add a VPN configuration and complete any confirmation required by your device. Check the connection status in the app, then open the site you want to use. If you have other network tools installed, check which app is currently handling the connection to avoid conflicting settings.
VPNKN also supports Linux. Get the relevant client and configuration instructions from the user panel. You can use unlimited devices, but you’ll need to import the configuration on each one. Usage across devices on the same account draws on the data allowance for the associated subscription.
Connect to a route and verify cross-border access
After importing, select the configuration you just added, choose a route, and connect. For your first check, use the default mode recommended by the client and avoid changing routing rules, DNS, and other advanced options at the same time. That makes it easier to tell whether an issue is related to the import, the connection, or the site itself.
Check that the client shows a connected status and that the system proxy or VPN is enabled. Then open a site you need and confirm that it loads normally. Try a real task too, such as signing in to a tool you use or playing a video. A changed client icon is only a status indicator; what you can actually access is the real test.
If a site still won’t load, first check whether other sites work, then make sure the active configuration came from the subscription you just imported. Try updating the subscription in the client, wait for the update to finish, and then select a route again. Don’t keep importing while an update is still in progress. If only one service is affected, try another route suited to that service’s region.
Changing your exit region may trigger extra checks on the destination site. Streaming services and AI tools also have their own account, regional, and usage rules. A successful route connection doesn’t guarantee that a platform will provide access to all its content. Availability depends on your connection and the platform’s rules. Keep your account and usage environment consistent while testing.
Once you’ve confirmed that access works, note the client, configuration name, and route region so you can restore them later. To refresh your routes, update the existing subscription in the client. There’s no need to repeatedly add the same subscription unless you’re replacing the configuration. When you’re finished, disconnect in the client and check that the system proxy or VPN status has returned to normal.
If you can’t connect, record details that help reproduce the issue
If it still doesn’t work, note your device’s operating system, client name, the step where the issue occurred, and the error message. Say whether the import failed, the connection wouldn’t start, or a specific site wouldn’t load after connecting. Continue troubleshooting by issue type in the Help Center. For account-related help, go to user panel support tickets and describe the issue without including subscription credentials.
That’s the end of the main setup steps. To compare IEPL, relay, and direct routes, or learn how to choose based on billing and device sharing, read the Cross-Border Network Service Buying Guide. These details aren’t needed to make your first connection, so you can start without reading everything first.